Bedeezee Terms and conditions : • Article 1 : Field of application of the Terms and Conditions Our sales and contracts in progress are subject to the following Terms and Conditions, except in the case of exemption expressly agreed upon between the parties. These terms and conditions apply to any litigations initiated after their online editing, disregarding the date of conclusion of the original contract to which the litigation refers. Articles 2-4, 3-3, 4-1, 5 and 7 do not apply to sales made outside of the Mainland UK. Articles 2-3 do not apply to sales made in countries not member of the European Community. • Article 2 : Formation of the contract Article 2-1 : Date of conclusion of the Contract Ownership of the goods is acquired by the Buyer at the time of the first payment, despite the products not yet having been delivered. The sums paid to Bedeezee before delivery are consequently down-payments. Article 2-2 : Obligation to provide full and accurate information relating to the sale Bedeezee satisfies its duty to provide full and proper pre-contractual information. In particular Bedeezee satisfies its obligation to inform the consumer of the essential characteristics of the goods, by making detailed descriptions of the products available on the Internet site www.bedeezee.com or by providing that information in response to a telephone or email enquiry made to advisors employed by the company, Bedeezee. Article 2-3 : Price All prices are stipulated inclusive of Value Added Tax (VAT). The products are supplied at the price offered on the website at the time of the order being placed, unless that price is entirely wrong and outside of the bounds of what could normally be expected of the respective product (eg as a result of typographical error or technical fault). Article 2-4 : Delivery tariffs The delivery tariffs indicated are valid only for the UK Mainland. For other destinations, Bedeezee will provide a quote on a case by case basis. • Article 3 : Execution of Bedeezee's contractual obligations Article 3-1 : Goods delivered The quantity and qualities of the goods delivered are those stated on the purchase order. Bedeezee reserves the right to modify the goods to be delivered when the modifications are related to the technical evolution of the product and they do not generate any increase in price nor deterioration of the quality of the product, given that the consumer is free to mention the characteristics on which he bases his engagement into the contract. Article 3-2 : Determination of the delivery lead time The delivery lead time is agreed between the parties to the contract, according to the logistical capabilities available to Bedeezee, both in terms of procurement and transport, and following the chronological order of receipt of customer orders. Article 3-3 : Over-running of the delivery lead time Bedeezee commits to delivering the customer on a lead time varying between 24 and 48 hours, after phone confirmation of the order between the Bedeezee advisor and the customer. For all other products, Bedeezee commits to carry out the delivery as soon as possible. The delivery lead time will be determined according to that practised by the manufacturer. Bedeezee accepts no responsibility for any over-running of the delivery lead time lower than seven days. Article 3-4 : Delivery date, time and place The date, time and place of delivery are determined by the parties to the contract. The Buyer commits himself to be present on the date, at the time and at the place agreed for the delivery. In the event of absence not justified by a legitimate reason, the Vendor will be entitled to charge the Buyer the cost of the subsequent delivery. Any absence at the time of the second delivery will mean that the Buyer is obliged to recover his goods from the Bedeezee warehouse, within a reasonable time. Article 3-5 : Difficulty accessing the delivery place Bedeezee can not be held responsible for any delivery problem, or failure of any delivery arising from difficulties of access to the agreed delivery destination (address, room of choice etc). The consequences of these difficulties weigh on the Buyer.Thus, Bedeezee could not be held responsible for damages occurring under these circumstances. Only the deliverymen are entitled to judge difficulty of access and reserve the right not to bring the goods to the room of the customers' choice, not to bring the goods in via a window etc. Article 3-6 : Unavailability of the ordered goods In the event of non-execution of the contract resulting from the unavailability of the ordered goods the consumer will be informed of this unavailability and can either change the product, or be refunded without delay and at the latest within thirty days of payments. • Article 4 : Execution of the contractual obligations of the customer Article 4-1 : Payment of the price The Buyer pays the price cash upon ordering, in accordance with the terms agreed between the parties. Article 4-2 : Default on payment of the price On the exceptional occasion where Bedeezee would accept a payment by installments, default on payment of one of the installments involves the obligation to pay the price, plus £90 to cover the costs incurred due to default of payment. Article 4-3 : Obligations of the Buyer at the time of reception of the goods Bedeezee, as a professional, is fully responsible toward the consumer for the good execution of its obligations resulting from the remotely concluded contract; these obligations are to be carried out by the professional who concluded this contract or by other service providers used by the professional, without prejudice to the professional's right of recourse against those providers. At the same time the Vendor can exonerate all or part of its liability by bringing proof that the non-execution or bad execution of the contract is ascribable, either to the consumer, or to an event unforeseeable and insurmountable, relating to a third party to the contract, or with a case of Force Majeure. Thus, the Buyer, or the person whom it elected to take delivery of the goods, must check the condition of the products at the time of the delivery. Any defect of conformity of the goods delivered with the ordered goods (missing product, goods damaged during transport...) will be repaired by Bedeezee, at no further expense to the customer, on the condition that it is expressly declared on the delivery note/invoice and of informing the Vendor by registered post within 24 hours of the delivery date. The comment "subject to unpacking" (on a delivery note/invoice) or equivalent comment will not constitute a valid ground giving right for later complaint. In the event of defect in conformity of the goods delivered compared to the goods ordered noted after unpacking and during the course of the delivery, the Buyer can refuse, at no extra cost, the delivered products. If the Buyer, or the person elected to this end, did not check the condition of the goods during the course of the delivery, Bedeezee will be exonerated of any responsibility in the event of defect in conformity of the goods delivered with the goods ordered. • Article 5 : Exchange : Trial Nights Article 5-1 : Conditions Within a period defined by contract, whose count-down begins with the delivery date (public holidays included), the Buyer will have a right to ask for the exchange of its divan set. We will call "X" the number of nights covered by the guarantee "X Night Trial". The "X Night Trail" guarantee relates only to sales carried out in the UK. The "X nights trial" guarantee relates only to mattresses and divans of standard size (90x190, 135x190, 150x200cm) or whose order confirmations do not carry the statement "neither to be taken back nor exchanged". The delivered items must imperatively be returned in new condition, in their original packaging (and if need be in further packaging to effectively protect the items during return transport), and be accompanied by their invoice. A collection or exchange request under the "X Night Trial" guarantee must compulsorily be announced to the sales department by registered post. A £30 contribution toward the cost of collection and redelivery will be levied if Bedeezee is in charge of the collection/redelivery. Any exchange will only be for an item of identical size to that selected at the time the initial order. The "X nights trial" is only valid for orders delivered to a Mainland UK address and Bedeezee will only take place from the same address. Article 5-2 : Consequences The items will then be exchanged by a third party carrier nominated by Bedeezee for the fixed price specified above (£30). • Article 6 : Lowest Price Promise If, within 15 days of your purchase from Bedeezee, you find an identical product (in brand, size and name etc) sold by a registered company registered as a bed retailer, at a lower price than that offered by Bedeezee (including delivery), Bedeezee will refund you the difference. Nationally advertised low prices found must be current catalogue prices, clearly and easily obtainable with proof of the competitors' name, item make and manufacturer model, and must be sent to our contact centre via email or phone, in order to claim your refund. This guarantee cannot be applied to Bedeezee's own prices. • Article 7 : Product Guarantees and Warranties Article 7-1 : Details of implementation All Guarantees and Warranties pertaining to goods correspond with the "Manufacturers Guarantee" or "Manufacturers Warranty". Guarantees and Warranties are designed to provide recourse for any defect of manufacture. The implementation of a Guarantee or Warranty claim (including the necessary labour and transport) will be carried out for free by Bedeezee in mainland UK. Its time period is mentioned on the product page or the product label. The count down of this period starts at the date of delivery of the goods. Any exercising of rights under the guarantee or warranty would in no way extend its period. Under a guarantee or warranty, the only obligation falling on the vendor would be, according to his judgement, either the free replacement of the product with an equivalent one, or the repair of the product or the part found to be defective. Any product bound to be protected by the guarantee or warranty must be submitted to the customer service department of the vendor whose agreement is essential for any replacement or repair. "Manufacturers Warranty" means that the manufacturer will cover a percentage of the cost of repair which will decrease with each year. "Manufacturers Guarantee" means that the goods are totally covered for the length of time stated. Article 7-2 : Exclusions Defects and deterioration caused by natural wear and tear or by some external factor (erroneous assembly (of a bedframe for example), poor maintenance, abnormal use, fire, water damage...), or by a modification of the product not envisaged nor specified by the vendor, will be excluded from the guarantee or warranty. In particular, handles and seams of a mattress are not covered by the guarantee. A manufacturers guarantee or warranty will not cover any case where an apparent defect in the product at the time of the reception of the goods was not declared by the consumer under the conditions given in Article 4-3. A difference not exceeding 2 centimetres between the stated dimensions and those measured from the delivered products is allowed, and will not form the basis of a claim under a manufacturers guarantee or warranty, to take into account imperfections resulting from "hand made" finishings applied to the product. The thickness of a mattress means the distance which separates the two faces (upper and lower) measured at its centre, unless stated otherwise. • Article 8 : Cancellation : Right of retraction Article 8-1 : Exercise of the right of retraction The retraction period is 7 days from the day following the date of receipt of the goods. The right of retraction is not valid for contracts concerning expressly personalised goods, or goods made to customers' requirements (including but not limited to made-to-measure goods, goods of non-standard size, goods including zips or any other modification). The exercise of this right is carried out by first informing the Vendor by phone or email, and then the sending of a letter by registered post with acknowledgement of delivery to: Bedeezee Customer Service, 40 Bowling Green Lane, London, EC1R 0NE; formalising the 7 day limit. Article 8-2 : Consequences of the exercise of the right of retraction The exercise of this right involves the sending of a cheque refunding the sums paid for the goods, after their qualitative and quantitative checking. Article 8-3 : Method of return The method of return will be at the initiative, convenience and expense of the customer. In no case can Bedeezee be held liable for the organisation or cost of the return of goods. Transfer of risk from the customer to Bedeezee will only occur at the receipt of the goods at the Bedeezee warehouse. The products must imperatively be in good condition and returned in their original packaging, to which should be added any further packaging to ensure total protection of the product. They should bear no trace of use, be accompanied by their accessories, assembly instructions and warranty or guarantee certificate. Only after having checked that these conditions are satisfied will Bedeezee proceed with the refunding of the sums received in connection with the returned goods, with exception to the initial shipping cost. Were those conditions not satisfied, no refund will be due. The customer will remain owner of the goods, which will held be for him to retrieve from the Bedeezee warehouse for a maximum of one month : Parcour FM, Unit D1 Thamesview Business Centre, Barlow Way, Rainham, Essex, RM13 8BT. • Article 9 : Data-processing law and freedoms In accordance with Data Protection Law you have a right to access correct any of the data concerning you. Through us, you can receive third party offers; if you do not wish to receive those offers send us an email stating your request to contact@bedeezee.com. • Article 10 : Intellectual property All texts, animations, illustrations and images, be they visual or audio, reproduced on the Bedeezee.com site are protected under copyright law, and Bedeezee holds all the rights therein- They are the property full and whole of Bedeezee. For this reason all aforementioned things are intended for the private use of the Buyer only. The creation of any hyperlink, by using so-called "framing" or "deep linking" techniques is strictly subject to written authorisation from Bedeezee, in the form of a simple request addressed to the Marketing department. Any other usage is constitutive of counterfeit, and sanctioned under the Intellectual Property Legislation, except for preliminary authorisation from Bedeezee. • Article 11 : Modification of the Terms and conditions of sale Bedeezee reserves the right to modify at any time without notice the Terms and Conditions of sale.